Technology innovation allows to change and accelerate many processes, generating savings and improving service levels. Simple initiatives could be to become paperless or to drastically reduce number of incoming emails to be managed on a daily basis. Additional value initiatives could include managing and tracking processes with participants from multiple departments / companies, facilitating information for decision taking of inventing new decision-making and operation models by using artificial intelligence and robotics.
Discover with us opportunities to freed time that your team uses in tedious activities to invest it in higher added-value ones.
Regarding omnichannel transformation, a starting point is understanding how clients want to interact with the company and what services they expect, in order to prioritise most valued services for every client segment the company wants to address. This is a good moment to explore client sensitivity to pay for additional services.
A company owns physical stores and it wants to develop an e-commerce store or viceversa, or maybe the company is already selling in both channels or in a marketplace, but they don’t complement each other and the company is wasting opportunities to satisfy clients, opportunities to increase sales, opportunities to sell with additional margin.
The analysis of competitors’ service offering and the trends in other countries / industries to establish the right analogies become relevant sources of information as long as differences in consumer behaviours are understood.
The project final result is a set of prioritized initiatives along with required resources, time-frames and economic opportunity.