E-commerce operation definition

The client asked us to design e-commerce operation models for food and non-food articles. These operations were designed allowing Majid Al Futtaim to be adapted according to a changing and rising demand as the e-commerce was ramping up in the region.

Several fulfilment models were presented, some of them designed and implemented in previous clients. We also presented operation model evolution in some selected companies during 2 decades.

Current infrastructure, processes and systems were assessed in order to recommend improvements that should be achieved to increase productivity and to warn about future bottlenecks.

Once the client chose the more convenient processes among different proposed scenarios, requirements were described in detail to develop or integrate the required technology.

The client started projects to evaluate, develop and implement required technologies while it kept providing services with a basic operation model.