Maresa is a 3PL offering warehousing and transport services for LTL and FTL. This company is specialized in pharmaceutical industry and in transits between Spain Mainland and The Canary Islands. Maresa offers door-to-door services that include all customs formalities.
Maresa Logística requested the analysis of their operations at Madrid facilities. The objective was to propose solutions to increase operational efficiency identifying the root cause of existing inefficiencies. The scope of the analysis was:
- Pick up and delivery routes processes
- Warehouse processes
- Call Center and customer service
- ERP functional capabilities and alignment with the operational requirements
- Support on route optimization software selection
- Support on KPIs definition
We identified critical problems, we delivered our recommendations and the design of an operational model to achieve their goals of quality and efficiency.
The management and the project team validated the identified problems and the proposals of improvement we made.
After the final presentation, Maresa Madrid started a detailed analysis of the proposed improvements to prioritize and implement them.