The client asked us to lead the selection process of a Track & Trace solution to address multiple situations depending on the fulfillment location (supplier, DC, hyper, super…), type of goods (food or non-food items), volumes of delivery (small, large…), service required by customer (express, same day, next day…), distance of customer location from fulfillment location, carrier capacity, transport mode (inhouse, crowdsourced, outsourced). During the assessment, we run simulations with different scenarios in vendor’s free trial in order to check that finalists solutions really covered our client needs.
The client asked us to review their web operations with the aim of improving their processes in order to achieve greater customer satisfaction and increase sales. The client wanted a new strategic approach to their website where the commitment to e-commerce, online communication, web positioning and loyalty through social networks became its most important global marketing tool.
The client requested a functional and technical assessment of an ad-hoc solution they were developing in house and allowed them to enable picking, packing and tracking last-mile deliveries. Technically, the solution was very good to cover their needs at that moment but it wasn’t a scalable model capable to cover both future scenarios and developments required to enable detailed operations described before so, the client asked us to assess solutions available in the market.
The client asked us to design e-commerce operation models for food and non-food articles. These operations were designed allowing Majid Al Futtaim to be adapted according to a changing and rising demand as the e-commerce was ramping up in the region.