Processes improvement, lay-out and organization for the Crossdock warehouse

Goi was looking for the improvement of their service level in a peak activity period in their X-dock warehouse, which works 7/7.

During the 1st week, returns were speeded up to get free space in the warehouse, also a new lay-out and operational model were defined.

The new lay-out was implemented in the 2nd week and new processes for orders reception, storage, fulfilment and expedition were defined and implemented too.

During the 3rd week, the lay-out and visual controls were fine tuned. Personnel were trained and a clean warehouse was a result. Training reinforcement and a study of personnel requirements was done during the last week.

A new operating model was designed and implemented. Being scalable and suitable for new clients and volumes, achieving:

• 100% of received orders were informed in the system the same day.
• 100% of received orders were identified properly.
• 100% of planned orders were delivered on time.
  

Although it was out of the scope, personnel requirements were notably reduced.